TERMS OF BUSINESS CATERING AND ONLINE


TERMS & CONDITIONS – CATERING SERVICE & ONLINE BOOKING AGREEMENT

Company: Tastes Good Does Good Training Center or any associated companies, branded service offerings including but not limited to  Cakery Wonderland, Tastes Good Events, Cakery Afternoon Tea, Sugar Daddy London, Wonderland experiences, wonderland bars, The Donutologists , A Wonderful life catering and Udderly Lush Registered Address: 7-11 Minerva Rd, London, NW10 6HJ

1. Booking, Acceptance & Eligibility

1.1 You must be over 18 to purchase alcohol or catering services. 

1.2 A booking is confirmed only upon payment of a deposit and our written acknowledgement. We reserve the right to cancel unconfirmed bookings after 5 days. 

1.3 We operate a strict No-Credit policy. All payments must be made according to the following schedule:

  • Over £10,000: Balance due 21 days prior.
  • Over £5,000: Balance due 14 days prior.
  • Under £5,000: Balance due 5 days prior. 1.4 Late payments accrue interest at 8% above the Bank of England base rate, calculated daily.
  • All of our menu prices exclude VAT. VAT will be charged where applicable in keeping with current VAT regulations
  • As a caterer  and manufacturer we provide food and catering services to clients and we reasonable skills, knowledge and experience in that field. the customer wishes to procure our food and catering services subject to the terms and conditions eligibility to order

1.4 Tasting, Agreed Min Guests, Booking Confirmation, Allergens

  • Booking will be considered tentative pending receipt of a deposit and will be held without obligation, for a period of 5 (five days). Once this period has elapsed, we reserve the right to cancel an unconfirmed booking.
  • Bookings can be placed by phone/web order or e-mail from 8am until 14.00pm for delivery two days later, however we cannot guarantee delivery time, or specific food selection. Please call us to discuss late orders 0775393093
  • The Guaranteed Minimum Number of guests attending the function must be advised at least five (5) business days prior to the date of the function. Only increases can then be given up to 48 hours prior to the function if possible, we will try and fulfil your request as best we can and may have to offer alternative choice
  • Tastings, an initial charge of £200 applies per person. This charge will not be enforced if there is a commitment to engage our services; however, you will be billed if you do not book with us.
  • Once the event is confirmed, the tasting fee will be deducted from your deposit
  •   Tastings are refundable only if the total job value exceeds £3,000 (excluding VAT on food)
  • if the tasting is requested to be held at the client’s chosen venue, additional delivery and staff charges will apply. If you cancel your event the tasting charge still stands.
  •   Allergens we cannot be held liable for any allergic reactions in relation to the use or consumption of products
  •   For specific information about ingredients and allergies in any of our food products, please refer to the specific product page, allergen sheet or menu card.
  • You as a buyer and your guests have a legal duty to disclose any food allergens before eating or purchasing our fresh products

2. Logistics, Site Access & Parking

  • 2.1 The Client is responsible for providing safe, clear, off-street parking and accurate access information (including stair/lift dimensions and operational status). 
  • 2.2 Due to equipment weight, loading routes must be step-free or lift-accessible and suitable for dollies/trolleys. In inclement weather, the Client must ensure the entire loading path is under cover. 
  • 2.3 Failure to provide required access, parking, or assistance constitutes a Material Breach of this agreement. We reserve the right to delay or cancel service; in such cases, the Client holds us blameless, no refunds will be issued, and the Client remains liable for all costs/fines incurred.

3. Equipment Security & Unauthorized Use

  • 3.1 All equipment provided remains the property of Everyone Loves Baking Ltd. From delivery to collection, the Client acts as the "Guardian" of this equipment and assumes full liability for its safety. 
  • 3.2 Exclusivity: Equipment is provided exclusively for our use. The Client must prevent any third party, venue staff, or other contractors from moving, operating, or utilizing our equipment. 
  • 3.3 Hazardous Proximity: You are responsible for ensuring our equipment is not placed near hazards (e.g., water urns near fryers). 
  • 3.4 Unauthorized use of our equipment constitutes a Material Breach. We may immediately cease operations and depart. The Client will be liable for the full replacement cost of any tampered or damaged equipment, plus cleaning, transport, and administration fees.

4. Responsible Service of Alcohol & Licensing

  • 4.1 We operate under the Licensing Act 2003. Our staff have absolute authority to refuse service to any individual. 
  • 4.2 Challenge 25: Valid photo ID (Passport, Driving License, or PASS card) is mandatory for anyone appearing under 25. No ID, no service. 
  • 4.3 Proxy Purchasing: It is a criminal offence to purchase alcohol for a minor or an intoxicated person. We have a zero-tolerance policy for proxy purchasing. If service is refused, any guest (including the Client) attempting to bypass this will also be denied service. Continued interference will result in the immediate termination of the event without refund.

5. Cancellations, Returns & Perishable Goods

  • 5.1 Perishable Nature: Our products are fresh and perishable. You are not entitled to a 14-day "cooling-off" period or right to return. 
  • 5.2 Rejection of Goods: You may not reject or return products unless they are demonstrably unfit for consumption at the time of delivery. If you allege food is spoiled, you must provide immediate photographic evidence. Failure to do so invalidates any claim for a refund. 
  • 5.3 Cancellations: If you cancel after food preparation has commenced, you are liable for the full cost of the service. No refunds will be issued.

5.4 Alternative Service Provision

In the event that we are unable to perform the services due to circumstances beyond our reasonable control, we reserve the right to engage a qualified third-party professional or caterer to fulfill our obligations under this agreement.

  • Substitution Standards: We will only engage a third-party provider whose service quality meets or exceeds the original agreed-upon standard and is approved by the Client.
  • Financial Commitment: We will cover the cost of the third-party provider, including any price increase up to a maximum of 15% above the original invoice price. Any costs exceeding this 15% uplift remain the responsibility of the Client.
  • Release of Liability: Once the replacement service is executed to the Client's reasonable satisfaction, the Client warrants that the contract obligations have been met. Upon successful delivery by the third party, both Everyone Loves Baking Ltd and the third-party provider shall be fully released from any further obligations, claims, or liabilities relating to that event.

6. Complaints & Fixed Scope Policy

6.1 Fixed Scope: We operate a "Fixed Scope" complaint policy. All grievances, incidents, and supporting evidence (photos, independent reports) must be submitted in full during your initial complaint. We will not accept subsequent additions or "new" claims once the investigation has commenced. 

  • 6.2 Timeline: We will acknowledge complaints within 72 hours and provide a final response within 28 days. 
  • 6.3 Public Conduct: We request that you allow the full 28-day resolution period before posting any public reviews. We reserve the right to seek legal remedy for any malicious, defamatory, or demonstrably false statements intended to damage our business reputation. 
  • 6.4 Chargebacks: You agree to attempt resolution with us before filing a chargeback. Any chargeback filed without following this process is considered fraudulent, and we will pursue recovery of all losses, including business downtime and legal fees.

7. Force Majeure & London Logistics

  • 7.1 We are not liable for delays or failures in performance caused by events beyond our reasonable control ("Force Majeure"). 
  • 7.2 This specifically includes, but is not limited to: power failure, industrial action, acts of terrorism, epidemic, natural disaster, and significant traffic congestion, road closures, or transport disruptions within the London area. While we strive for punctuality, the Client acknowledges that the complexities of London transport are an inherent risk for which we cannot be held liable.

8. General Provisions

  • 8.1 This agreement is governed by the laws of England & Wales. Any dispute is subject to the exclusive jurisdiction of the English courts. 
  • 8.2 By making a payment, you are deemed to have accepted these terms in their entirety.
  • 8.3 We will not be liable, in respect of Orders from businesses or 3rd party resellers in contract, tort (including, without limitation, negligence) or otherwise pursuant to or in connection with these terms for any economic losses. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or fraud. We shall ensure that We have in place at all times suitable and sufficient public liability insurance in order to provide the Catering Service. Employees are vetted and as part of their employment they go through a DBS check, you may view these online only via the DBS, please inform us if you wish to do so.

8.4 By making a payment, you are deemed to have accepted these terms in their entirety

UPDATED DEC 2025