TERMS OF BUSINESS CATERING AND ONLINE FOOD orders 


TERMS & CONDITIONS – CATERING SERVICE & ONLINE BOOKING AGREEMENT

Company: Tastes Good Does Good Training Center or any associated companies, branded service offerings including but not limited to  Cakery Wonderland, Tastes Good Events, Cakery Afternoon Tea, Sugar Daddy London, Wonderland experiences, wonderland bars, The Donutologists , A Wonderful life catering and Udderly Lush Registered Address: 7-11 Minerva Rd, London, NW10 6H

As a caterer  and manufacturer we provide food and catering services to clients and we reasonable skills, knowledge and experience in that field. the customer wishes to procure our food and catering services subject to the terms and conditions eligibility to order

1. BOOKING, ACCEPTANCE & PAYMENT OBLIGATIONS

1.1 Formation of Contract: A contract is formed, and these Terms are deemed accepted in full, upon the earliest occurrence of any of the following: (a) receipt by us of any deposit or full payment; (b) our written confirmation of booking; or (c) any written instruction from the Client (including email) directing us to commence preparation, order bespoke materials, approve artwork, or allocate operational resources.

1.2 Payment Structure & Strict Non-Credit Policy: Unless agreed otherwise in writing signed by a Director of the Company, all orders must be paid according to the following strict payment schedule:
    * Orders over £10,000: 50% Non-Refundable Deposit upon instruction; 50% Balance due no later than 21 days prior to the event date.
    * Orders between £5,000 and £10,000: 50% Non-Refundable Deposit upon instruction; 50% Balance due no later than 14 days prior to the event date.
    * Orders under £5,000: 100% Full Payment due no later than 5 days prior to the event date.

1.3 Failed Transactions & Merchant Authentication: Payment links and gateway requests must be completed in full, including all required Strong Customer Authentication (SCA / 3D Secure) steps. The Client acknowledges that abandoning, skipping, or failing to authenticate a transaction does not relieve the Client of its payment obligations under an issued invoice or instruction to proceed.

1.4 Preliminary Work & Reliance Expenditure: If the Client issues instructions to proceed with bespoke branding, box artwork, custom packaging procurement, or specialized ingredient sourcing prior to the receipt of a deposit, the Client assumes full financial liability for all out-of-pocket costs, third-party supplier commitments, and administrative labor incurred by us in reliance on those instructions, payable immediately upon demand.

1.5 Interest on Late Payment: We reserve the right to charge statutory interest and commercial debt recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 on all overdue sums at a rate of 8% per annum above the Bank of England base rate, calculated daily from the due date until full payment is received

1.6 Tastings, an initial charge of £200 applies per person. This charge will not be enforced if there is a commitment to engage our services; however, you will be billed if you do not book with us. Once the event is confirmed, the tasting fee will be deducted from your deposiT

1.7 Tastings are refundable only if the total job value exceeds £3,000 (excluding VAT on food. if the tasting is requested to be held at the client’s chosen venue, additional delivery and staff charges will apply. If you cancel your event the tasting charge still stands

1.8   Allergens we cannot be held liable for any allergic reactions in relation to the use or consumption of products. For specific information about ingredients and allergies in any of our food products, please refer to the specific product page, allergen sheet or menu card. You as a buyer and your guests have a legal duty to disclose any food allergens before eating or purchasing our fresh products

1.9   You must be over 18 to purchase alcohol, catering services or to place online orders for food delivery 

2. Logistics, Site Access & Parking

  • 2.1 The Client is responsible for providing safe, clear, off-street parking and accurate access information (including stair/lift dimensions and operational status). 
  • 2.2 Due to equipment weight, loading routes must be step-free or lift-accessible and suitable for dollies/trolleys. In inclement weather, the Client must ensure the entire loading path is under cover. 
  • 2.3 Failure to provide required access, parking, or assistance constitutes a Material Breach of this agreement. We reserve the right to delay or cancel service; in such cases, the Client holds us blameless, no refunds will be issued, and the Client remains liable for all costs/fines incurred.

3. Equipment Security & Unauthorized Use

  • 3.1 All equipment provided remains the property of the Wonderland Experiences which is part of the Tastes Good Does Good Training center limited. From delivery to collection, the Client acts as the "Guardian" of this equipment and assumes full liability for its safety. 
  • 3.2 Exclusivity: Equipment is provided exclusively for our use. The Client must prevent any third party, venue staff, or other contractors from moving, operating, or utilizing our equipment. 
  • 3.3 Hazardous Proximity: You are responsible for ensuring our equipment is not placed near hazards (e.g., water urns near fryers). 
  • 3.4 Unauthorized use of our equipment constitutes a Material Breach. We may immediately cease operations and depart. The Client will be liable for the full replacement cost of any tampered or damaged equipment, plus cleaning, transport, and administration fees.

4. Responsible Service of Alcohol & Licensing

  • 4.1 We operate under the Licensing Act 2003. Our staff have absolute authority to refuse service to any individual. 
  • 4.2 Challenge 25: Valid photo ID (Passport, Driving License, or PASS card) is mandatory for anyone appearing under 25. No ID, no service. 
  • 4.3 Proxy Purchasing: It is a criminal offence to purchase alcohol for a minor or an intoxicated person. We have a zero-tolerance policy for proxy purchasing. If service is refused, any guest (including the Client) attempting to bypass this will also be denied service. Continued interference will result in the immediate termination of the event without refund.

    5. CANCELLATIONS, RELIANCE LOSSES & LIQUIDATED DAMAGES

    5.1 Perishable Goods Exemption: All food, catering, and beverage products supplied are fresh and highly perishable. In accordance with English law, consumer "cooling-off" rights and statutory return rights do not apply.

    5.2 Client Cancellation & Pre-Agreed Scale of Loss: Cancellations must be provided in writing. In the event of a cancellation by the Client (for any reason whatsoever, including internal corporate decisions or administrative error), the Client shall be liable to pay the following pre-agreed sums as liquidated damages, representing a genuine pre-estimate of our reliance losses, administrative costs, lost profit, and turned-away business:
        * Cancellation 30 days or more prior to the event: Loss of the 50% Non-Refundable Deposit.
        * Cancellation between 14 and 29 days prior to the event: 75% of the total contract invoice value payable.
        * Cancellation less than 14 days prior to the event date: 100% of the total contract invoice value payable.

    5.3 Preparation & Procurement Trigger: Notwithstanding Clause 5.2, if cancellation occurs after imagineering, concept creation, food prep, custom packaging production, or bespoke printing has commenced, the Client shall automatically be liable for 100% of the total contract value, regardless of the notice period provided.

    5.4 Capacity & Lost Opportunity (Turned-Away Business): The Client acknowledges that booking operational capacity for major corporate events requires us to turn away other commercial opportunities. Sums retained or charged under this Clause 5 reflect the direct lost opportunity and overhead costs incurred by locking in our operational calendar

5.5 Alternative Service Provision

In the event that we are unable to perform the services due to circumstances beyond our reasonable control, we reserve the right to engage a qualified third-party professional or caterer to fulfill our obligations under this agreement.

  • Substitution Standards: We will only engage a third-party provider whose service quality meets or exceeds the original agreed-upon standard and is approved by the Client.
  • Financial Commitment: We will cover the cost of the third-party provider, including any price increase up to a maximum of 15% above the original invoice price. Any costs exceeding this 15% uplift remain the responsibility of the Client.
  • Release of Liability: Once the replacement service is executed to the Client's reasonable satisfaction, the Client warrants that the contract obligations have been met. Upon successful delivery by the third party, both Everyone Loves Baking Ltd and the third-party provider shall be fully released from any further obligations, claims, or liabilities relating to that event.

6. Complaints & Fixed Scope Policy

6.1 Fixed Scope: We operate a "Fixed Scope" complaint policy. All grievances, incidents, and supporting evidence (photos, independent reports) must be submitted in full during your initial complaint. We will not accept subsequent additions or "new" claims once the investigation has commenced. 

  • 6.2 Timeline: We will acknowledge complaints within 72 hours and provide a final response within 28 days. 
  • 6.3 Public Conduct: We request that you allow the full 28-day resolution period before posting any public reviews. We reserve the right to seek legal remedy for any malicious, defamatory, or demonstrably false statements intended to damage our business reputation. 
  • 6.4 Chargebacks: You agree to attempt resolution with us before filing a chargeback. Any chargeback filed without following this process is considered fraudulent, and we will pursue recovery of all losses, including business downtime and legal fees.

7. Force Majeure & London Logistics

  • 7.1 We are not liable for delays or failures in performance caused by events beyond our reasonable control ("Force Majeure"). 
  • 7.2 This specifically includes, but is not limited to: power failure, industrial action, acts of terrorism, epidemic, natural disaster, and significant traffic congestion, road closures, or transport disruptions within the London area. While we strive for punctuality, the Client acknowledges that the complexities of London transport are an inherent risk for which we cannot be held liable.

8. General Provisions

  • 8.1 This agreement is governed by the laws of England & Wales. Any dispute is subject to the exclusive jurisdiction of the English courts. 
  • 8.2 By making a payment, you are deemed to have accepted these terms in their entirety.
  • 8.3 We will not be liable, in respect of Orders from businesses or 3rd party resellers in contract, tort (including, without limitation, negligence) or otherwise pursuant to or in connection with these terms for any economic losses. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or fraud. We shall ensure that We have in place at all times suitable and sufficient public liability insurance in order to provide the Catering Service. Employees are vetted and as part of their employment they go through a DBS check, you may view these online only via the DBS, please inform us if you wish to do so.

8.4 for online orders making payment or by authorising us or acceptance of an official quote you are deemed to have accepted these terms in their entirety

UPDATED AUGUST 2026